But if the hacker changed your Skype information, the chances that you’ll get the account back are slim to non-existent. The support team will then try to figure out if you are the real owner. If there is nothing else you can do, you will have to contact Skype support and ask for their help. If you can’t do that, make sure to change the passwords on all accounts connected to your Skype profile like your email to prevent further damage. Skype requires you to enter personal information like your phone number and email, so if you suspect that your account got hacked, you should try changing the password immediately. Many users have lost their accounts entirely because they couldn’t provide enough information to prove their ownership.
That can create huge problems because you could have a hard time proving that you are the owner of the hacked account. Skype doesn’t allow you to enter a backup email address, and there are no unique questions you can answer to prove that you are the rightful owner. When you realize that you can’t access your Skype account anymore, the only thing you can do is contact Microsoft support.
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